Before You Book - Online Consultation
Lets answer all your questions before you book.
Service Description
Not sure which service to book, which add-ons you may need, or whether a particular style, color, or extension option is right for you? This 15-minute phone consultation is designed to answer your questions and help you confidently choose the correct service before booking. We can discuss your hair goals, current hair condition, service options, color questions, extension needs, maintenance expectations, and any concerns that may affect which appointment is best for you. This consultation is ideal for clients who need a little personalized guidance before booking and want to avoid lengthy back-and-forth communication by text. The $35 consultation fee will be applied toward a qualifying salon service booked within 30 days of your consultation. Please note: this is a brief pre-booking guidance call and is not intended to replace a full Hair Extension Consultation or 6-Month Healthy Hair Consultation. Clients needing a more detailed assessment or customized plan should book the appropriate consultation service. A Google Meet link will be sent to you prior to your scheduled call.
Cancellation Policy
A non-refundable deposit is required to reserve your appointment and will be applied toward your scheduled service. RESCHEDULING & CANCELLATIONS Appointments may be cancelled or rescheduled online up to 72 hours before the scheduled start time. When rescheduled within this timeframe, your deposit will transfer to your new appointment. Changes made less than 72 hours before the scheduled appointment will result in forfeiture of the deposit, and a new deposit will be required to reserve another appointment. We understand that unexpected circumstances can occur. However, because appointment time is reserved specifically for each client, the cancellation and rescheduling policy applies regardless of circumstance. Any exceptions are made solely at the discretion of Gregory Banks and should not be expected or guaranteed. LATE ARRIVALS Please arrive on time and prepared for your scheduled service. Arrivals 20 minutes or more after the scheduled start time may need to be rescheduled. If we are able to accommodate a late arrival, your service may be worked around the remaining schedule and may result in an extended wait. Arrivals of 30 minutes or more may be subject to a $50 late fee at our discretion. SERVICE CHANGES Appointment time is reserved based on all services and add-ons selected when booking. Removing services or add-ons on the day of your appointment may be treated as a late cancellation and may be subject to a cancellation fee. Requests to add or substantially change services on the appointment day cannot be guaranteed. NO-SHOWS Failure to arrive without notice will result in forfeiture of the deposit and may require additional payment and/or prepayment before future appointments can be reserved. PAYMENTS Your remaining balance is due at the completion of your service. Available payment and financing options will be displayed at checkout where applicable. Gregory Banks does not retain your card information on file. By booking, you acknowledge and agree to the applicable booking and cancellation policies.
Contact Details
+17708518994
hello@thegregorybanks.com
5801 Roswell Rd, Atlanta, GA 30328, USA